Frequently Asked Questions
Below are some of the most common questions asked. If you have a question
which is not listed below please call the office and
we will be happy to answer this for you.
which is not listed below please call the office and
we will be happy to answer this for you.
Below are some of the most common questions asked.If you have a question which is
not listed belowPlease call the office and
we will be happy to answer this for you.
not listed belowPlease call the office and
we will be happy to answer this for you.
General Questions
-How do I clean my furniture ?
All cushion covers are removable and are machine washable, on a low wash. The furniture can be washed down with water. It is advised not to use any heavy chemicals to wash the furniture to avoid discolouration.
-Can I come in on a Sunday ?
Yes. Please call the office on 02039288525 and we can arrange a time with you.
-What do I need to do if something is wrong with my delivery ?
When you receive your delivery or open your product please email over to info@absoluterattan with any pictures and the issue you have and someone from the sales team will call to you arrange a solution.
-How can I pay for my order ?
The showroom accept all major credit cards and cash.
-Can you delivery, if so what is the cost and when will delivery be ?
Yes we can delivery your items for you. When you place the order we will let you know what the delivery costs are and we will also book in a delivery date with you.
-What happens if no one is in for delivery ?
If we turn up and no one is there to accept delivery the item will be brought back to our showroom. We will then contact you to try and arrange another day. If this isn’t possible we will run through all options we have.
-Can I cancel my order ?
Please email over to info@absoluterattan.co.uk and we can go through your options for cancelling your order.
- What are your terms and conditions?
Please click here to download our terms and conditions. When you purchase your order you are accepting these terms and conditions.
Address
Unit 3, Abbey Point, Carterfield Road, Waltham Abbey, EN9 1FE
OPENING HOURS
Monday 9am-4pm
Tuesday 9am-4pm
Wednesday 9am-4pm
Thursday 9am-4pm
Friday 9am-4pm
Saturday By Appointment Only
Sunday By Appointment Only
info@absoluterattan.co.uk
CONTACT
020 3928 8525